You have worked hard to build your business, and you have worked harder to cater to your customers’ needs and keep them happy. Even with all of your best efforts, all it takes is one negative feedback and POOF!! It’s all gone.
That is the reason you need an active online reputation management!
By managing & neutralising negative feedback or a low star rating, you can stop these little bushfires from becoming wildfires. A direct reply, a public statement or a social media response clarifying the issue can prevent your reputation from taking a hit.
More the reason you need expertise.You need the SearchnScore’s Online Reputation Management expertise.
We begin with a Reputational Risk Assessment – We analyse not just a few but hundreds of search results of your brand looking for deviant patterns, repeat negative reviews, whether it’s for a single event or many. We study your existing reputation levels; we swot to identify any gaps in your narrative and based on the severity counteract it.
We promote your Brands Positive Image with SERP diversity. Google favours diversity and therefore offers you a wide range of content for branded searches. We ensure positive original content, like articles, blogs, videos, positive reviews, social profiles and websites, that are easily discoverable by customers. This represents a positive on the first pages of Google and en sures all negative posts are buried deep down and seldom found.
We continuously monitor your brand – there are 1.5 billion websites in Google’s index. Potentially, it means there are thousands of mentions of your brand every day. These could be good or bad reviews, inaccurate reports, competitor bias that’s damaging. We use monitoring tools & services to locate & negate any negative online influence.
We create approachability – your ability to listen & respond positively would create brand loyalty. We make sure you are accessible and interact online with customers and providing solutions to their queries.
We help you know your competition – Learn customer friendly tactics & ideas that your competitor deploys and learn the useful market trends.
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